Show your love with the perfect gift, or make a beautiful necklace just for you. Our one-of-a-kind design experience helps you create a necklace that's stylish, unique, and loaded with meaning. Make the kind of personalized statement that mass-produced jewelry can't.

One-on-one advice from experts

Hand-selected gemstones

Custom designs, incredible craftsmanship

A one-of-a-kind pendant designed for you

Just like any good story, your pendant is all about the details. To ensure we truly understand what you’re looking for, we’ll start with a few questions:

What’s your budget?

What are the measurement details?

Do you have any design ideas?

What else would make this ring perfect for the person wearing it?

Once we’ve found a design direction you love, our expert jewelers will create realistic 3D renderings that show exactly how the piece will look. You’ll share feedback, and we’ll tweak and tune until we hear you say, “It looks perfect!”

After all design details are finalized, our master jewelers will bring your custom design to life. To be sure your necklace is exactly as you imagined it, we’ll send you final photos to confirm everything is just right.  

Your necklace is ready! We’ll deliver it straight to your door in a beautiful jewelry box. Once it’s in your hands, we stand behind it for life with our Satisfaction Guarantee.

Michele S.

Monica H.

Dalton B.

Anita W.

How much is my custom piece going to cost?

Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea.

Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.

The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price. 

When will I see a design? Can I see my design before I pay? 

There's no charge to discuss your design and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece. We request a deposit prior to producing 3D models and renderings of your design, and that deposit goes toward the final cost of producing your piece.

What's the timeline on my custom pendant? 

Typically, your custom piece will be in your hands 2-3 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

Design: As long as it takes for you to tell us it's perfect

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Production: Approximately 2 weeks

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

Shipping: 1-3 days (domestic), Approximately 1 week (international)

We offer free shipping within the US via FedEx or USPS, and we ship international packages via DHL Worldwide Express, one of the fastest services available. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.

What’s your refund/return policy? 

Every piece of jewelry we create is 100% custom, and most of our diamonds and gemstones are purchased specifically for each piece on our customers' behalf, which means we can’t take items back and put them in stock for another customer. Because of that, we don't accept returns or offer refunds or cancellations after you've paid to secure your stone(s), or after you've accepted your final proposal to begin production – whichever comes first.

Don’t worry. We know that when it comes to the fine jewelry you design with us, “pretty close” doesn’t cut it! If you aren’t thrilled with your CustomMade jewelry, we’ll modify or remake it at no additional charge. Review our CustomMade Satisfaction Guarantee for full details.

Do you offer a warranty?

We stand behind our jewelry 100% and offer a comprehensive set of warranties so that you can purchase with confidence.

Lifetime Manufacturer Warranty

We guarantee our workmanship and take responsibility for any structural defects.

Certificate of Authenticity

All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.

Accent Stone Loss Warranty

If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.

Read more about our warranties.

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CUSTOM MADE & DESIGN and other trademarks, service marks, and designs are the registered or unregistered trademarks of CustomMade, Inc. in the United States and other countries.

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